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MQM (Mind Quality Management)

Mind in the Vale of Glamorgan has been awarded the Mind Quality Mark (MQM). The MQM is a robust quality assurance framework created by Mind, the mental health charity.

MQM sets out the baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities. To achieve the MQM, a local Mind must meet or exceed all 24 key standards.

Local Minds undergo a rigorous assessment which includes a thorough appraisal of organisational policies and procedures as well as a visit and interviews with trustees, staff, volunteers and people who use services. MQM is awarded when all standards are fully met.

The MQM provides assurance that local Minds across England and Wales are well-run organisations who meet Mind’s expectations of good practice, and in many cases excel beyond those expectations. It provides assurance that they are healthy, ambitious and strong in providing the highest quality support to people experiencing or at risk of developing mental health problems.

Mind in the Vale has been nominated for areas of excellence in three categories.

1. Service user influence and participation: Mind in the Vale of Glamorgan is a beacon of excellence for service user influence and participation. Lived experience is embodied in its culture and practice, informing and influencing all aspects of its work.

2. Service Effectiveness: Mind in the Vale of Glamorgan has a positive impact on the lives of those that it supports. There is a clear focus on recovery, and staff work in ways that ensure individuals are central to the planning and delivery of their own support and able to progress in their lives. The use of outcomes tools is commendable and it is an integral part of the relationship between staff and service users. Mind in the Vale of Glamorgan fosters inclusion. It promotes the benefits and importance of peer support, encourages service users to be involved in the delivery of services and offers a multitude of volunteering opportunities. The whole approach is person centred and solution focused.

3. People: It is evident that Mind in the Vale of Glamorgan empowers people to develop and flourish within their roles. There are systems to maximise the potential of individuals, support ambition and foster progression. Of note is the passion to encourage service users into volunteering. Service users who spoke about the seamless support available to take up volunteering opportunities and how they were embraced into the organisation. Volunteering has enhanced their skills. Mind in the Vale are passionate about supporting people with lived experience of mental health problems to be involved in, and influence, its governance, direction and delivery of services.

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