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MQM (Mind Quality Management)

Mind in the Vale of Glamorgan has been awarded the Mind Quality Mark (MQM). The MQM is a robust quality assurance framework created by Mind, the mental health charity.

MQM sets out the baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities. To achieve the MQM, a local Mind must meet or exceed all 24 key standards.

Local Minds undergo a rigorous assessment which includes a thorough appraisal of organisational policies and procedures as well as a visit and interviews with trustees, staff, volunteers and people who use services. MQM is awarded when all standards are fully met.

The MQM provides assurance that local Minds across England and Wales are well-run organisations who meet Mind’s expectations of good practice, and in many cases excel beyond those expectations. It provides assurance that they are healthy, ambitious and strong in providing the highest quality support to people experiencing or at risk of developing mental health problems.

Mind in the Vale is proud to have been awarded the excellence award in the category of:

Service Effectiveness:

 

Mind in the Vale of Glamorgan has a positive impact on the lives of those that it supports. There is a clear focus on recovery, and staff work in ways that ensure individuals are central to the planning and delivery of their own support and able to progress in their lives. The use of outcomes tools is commendable and it is an integral part of the relationship between staff and service users. Mind in the Vale of Glamorgan fosters inclusion. It promotes the benefits and importance of peer support, encourages service users to be involved in the delivery of services and offers a multitude of volunteering opportunities. The whole approach is person centred and solution focused.

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