Search our site

MQM (Mind Quality Mark) 

Mind in the Vale of Glamorgan has been awarded the Mind Quality Mark (MQM) January 2024. The MQM is a robust quality assurance framework created by Mind, the mental health charity.

The Mind Quality Mark is a rigorous quality assurance standard. It sets the bar of good practice and legal compliance for all organisations in the Mind Federation.

Once every three years, local Minds are reviewed against the Mind Quality Mark standards. The reviews are led by people with lived experience of mental health problems and senior leaders from other local Minds. They are based on a robust assessment of documentary evidence as well as interviews with and survey responses from trustees, staff, volunteers, and people who use services.

To achieve the Mind Quality Mark, local Minds must be well-run organisations delivering safe, life-changing support for people with mental health problems.

Mind in the Vale is proud to have been awarded the excellence award in the category of:

Service Effectiveness:


Mind in the Vale of Glamorgan has a positive impact on the lives of those that it supports. There is a clear focus on recovery, and staff work in ways that ensure individuals are central to the planning and delivery of their own support and able to progress in their lives. The use of outcomes tools is commendable and it is an integral part of the relationship between staff and service users. Mind in the Vale of Glamorgan fosters inclusion. It promotes the benefits and importance of peer support, encourages service users to be involved in the delivery of services and offers a multitude of volunteering opportunities. The whole approach is person centred and solution focused.

Thank you to our funders