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Crisis Support

If you require urgent help:

Contact your GP or Prime care (you will be redirected if calling GP out of hours).

In an emergency call 999.  

24 hour helplines

C.A.L.L. helpline

Freephone 0800 132737 or text “help” to 81066

C.A.L.L. offers emotional support and information / literature on mental health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service. You can also visit their website at


Tel: 116 123

Samaritans offer support and advice if you need someone to talk to. You can visit for more information.

Mental Health Support from NHS 111 Press 2

If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales by dialling 111 and select option 2 to be placed in direct contact with a mental health professional in your area.

Click here for more information.

NHS Direct Tel: 111

NHS Direct is staffed by nurses who offer medical advice and information.
Or click here for the NHS Direct Online website. 

DAN 24/7 – Wales Drug and Alcohol Helpline

Freephone 0808 808 2234 or text “DAN” and your question to 81066.

Click here to visit their website.

DAN 24/7 is a free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol.

Wales Dementia Helpline

Freephone 0808 808 2235 or text ‘help’ to 81066

Click here to visit their website, and click here for more information including opening times. 

The helpline offers emotional support to anyone, of any age, who is caring for someone with Dementia as well as other family members or friends.

The service will also help and support those who have been diagnosed with Dementia.

GamCare – Gambling Help

Freephone 0808 8020 133

GamCare will be able to listen to what’s going on, and can talk you through all of the options available to you for support in your local area, online or over the phone. This service is available 24/7. 

Their website can be visited by clicking here

Silver Line

Call free on 0800 4 70 80 90

The Silver Line Helpline is a free, confidential telephone service just for older people. Silverline provides friendship, conversation and support 24 hours a day, 7 days a week. You can view their website by visiting


Text ‘SHOUT‘ to 85258.

It is free to text Shout 85258 from all major mobile networks in the UK. You texts to Shout are kept confidential and anonymous.

Shout 85258 is the UK’s first 24/7 text service for anyone in crisis. For more information visit

Live Fear Free Helpline

Call: 0808 80 10 800
Text: 07860077333
Livechat also available on their website. 

Croesawir galwadau yn Gymraeg / Calls are welcomed in Welsh.

Live Fear Free can provide help and advice to anyone experiencing domestic abuse or sexual violence, or anyone who knows someone who needs help. For more information, visit


Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINEUK.

Papyrus are open 9am–midnight every day.

0800 068 4141
Text – 07860 039967

Other helplines 

NHS Wales Social and Care staff helpline 

This is a confidential support line run by Samaritans. Their volunteers are there to support you when you’ve had a tough day, are feeling overwhelmed, or just have a lot on your mind and need to talk it through. 

Call the free confidential support line on 08004840555 (7am till 11pm – 7 days a week). 

Call in Welsh on 08081642777 (7am till 11pm – 7 days a week). 


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