Crisis Support

If you require urgent help visit the Mind website: and click the yellow button that says ‘I need urgent help’.


  • Contact the Vale Locality Mental Health Team on 01446 454300
  • Contact your Care co-ordinator as stated on Care plan
  • Contact your GP or prime care (you will be redirected if calling GP out of hours.)

24 hour helplines


Tel: 08457 909090 / 02920 344022 / 01656 662333
Support and advice if you need someone to talk to. Or click here for the Samaritans website.

C.A.L.L helpline

Freephone 0800132737 or text help to: 81066

Offers emotional support and information / literature on mental health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service or click here for C.A.L.L call

NHS Direct Tel: 0845 4647

Staffed by nurses who offer medical advice and information.
Or click here for the NHS Direct Online website:

Wales Drug and Alcohol Helpline

Freephone 0808 808 2234 or text DAN and your question to 81066

Click here to visit their website

A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol

Wales Dementia Helpline

Freephone 0808 808 2235 or text ‘help’ to 81066

Click here to visit their website.

The helpline offers emotional support to anyone, of any age, who is caring for someone with Dementia as well as other family members or friends.

The service will also help and support those who have been diagnosed with Dementia.

GamCare-Gambling Help

Freephone 0808 8020 133

Click here to visit their website

They will be able to listen to what’s going on for you, and can talk you through all of the options available to you for support in your local area, online or over the phone. This service is available 24/7.