Crisis Support

If you require urgent help:

  • Contact your GP or Prime care (you will be redirected if calling GP out of hours.)
  • In an emergency call 999.  

24 hour helplines


Tel: 116 123 
Support and advice if you need someone to talk to. Or click here for the Samaritans website.

C.A.L.L helpline

Freephone 0800132737 or text help to: 81066

Offers emotional support and information / literature on mental health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service or visit  call

NHS Direct Tel: 0845 4647

Staffed by nurses who offer medical advice and information.
Or click here for the NHS Direct Online website:

Wales Drug and Alcohol Helpline

Freephone 0808 808 2234 or text DAN and your question to 81066

Click here to visit their website

A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol

Wales Dementia Helpline

Freephone 0808 808 2235 or text ‘help’ to 81066

Click here to visit their website.

The helpline offers emotional support to anyone, of any age, who is caring for someone with Dementia as well as other family members or friends.

The service will also help and support those who have been diagnosed with Dementia.

GamCare-Gambling Help

Freephone 0808 8020 133

Click here to visit their website

They will be able to listen to what’s going on for you, and can talk you through all of the options available to you for support in your local area, online or over the phone. This service is available 24/7.


Other helplines 


NHS Wales Social and Care staff helpline 

This is a confidential support line run by Samaritans. Their volunteers are there to support you when you’ve had a tough day, are feeling overwhelmed, or just have a lot on your mind and need to talk it through. 

Call the free confidential support line on 08004840555 (7am till 11pm – 7 days a week). 

Call in Welsh on 08081642777 (7am till 11pm – 7 days a week).